At Susi By Reka, we are committed to delivering your fine gold jewellery with the utmost care and efficiency. This shipping policy provides clear details on how we process, ship, and deliver your orders across India, ensuring a seamless and secure experience. The policy is tailored to your specifications and incorporates best practices from leading jewellery retailers like Tanishq and Jewelove to meet industry standards.
Shipping Origin and Method
All orders are shipped from our warehouse located in Namakkal/Chennai. We partner with reputed and insured courier agencies to guarantee the safety and security of your valuable jewellery during transit. Each shipment is carefully packaged to protect your purchase and ensure it arrives in pristine condition.
Processing and Delivery Times
We offer two categories of products, each with specific processing and delivery timelines to accommodate your needs:
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In-stock Products:
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Processing Time: Orders are processed within 1-2 business days from the date of order confirmation.
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Delivery Time: You can expect delivery within 5-7 business days to most locations in India. For interior or difficult-to-reach areas, delivery may take up to 10 business days.
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Custom Products:
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Processing & Manufacturing Time: Custom orders require 30-45 business days for designing and manufacturing, reflecting the personalized nature of these pieces. The delivery timelines would be communicated once the requirements and design are finalized.
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Delivery Time: Upon completion of manufacturing, Delivery is expected within 5-7 business days to most locations in India. For interior or difficult-to-reach areas, delivery may take up to 10 business days.
Note: These timelines are estimates and may vary due to factors such as courier availability, location, or unforeseen circumstances like weather or holidays. We recommend planning ahead for custom orders due to their extended processing time.
Delivery Hours
Deliveries are scheduled between 10:00 AM and 6:00 PM, Monday through Saturday, excluding public holidays. This ensures your jewellery is delivered at a convenient time while maintaining security.
Signature Requirements
For the safety of your order, all deliveries require a signature upon receipt. If you are unavailable to sign for the delivery, you may designate an alternative person (e.g., a family member, colleague, or neighbor) to sign on your behalf. However, please be aware that Susi By Reka takes no responsibility for goods signed for by an alternative person. We recommend coordinating with someone you trust to receive your package.
Order Tracking
Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor your shipment’s progress in real-time. This ensures transparency and keeps you informed every step of the way.
Insurance and Liability
All shipments are fully insured against loss or damage during transit, providing peace of mind for your valuable purchase. However, once the package is signed for upon delivery, the responsibility for the goods transfers to the recipient. In the unlikely event of a lost or damaged shipment, please contact us within 2 business days to initiate a resolution.
Contact for Complaints
If you have any issues with your order, such as delays, damage, or discrepancies, please contact our customer care team at support@susibyreka.com within 2 business days of delivery. Prompt reporting allows us to address your concerns efficiently and provide a satisfactory resolution.
Additional Information
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No International Shipping: At this time, Susi By Reka does not offer international shipping. We focus on serving customers across India with reliable domestic delivery.
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High-Value Orders: For added security, we recommend ensuring someone is available to sign for your delivery, especially for high-value orders.
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Custom Order Planning: Due to the extended processing time for custom products, we advise placing orders well in advance for special occasions or gifting.
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Delays: While we strive to meet our estimated delivery timelines, delays may occur due to courier issues, holidays, or other unforeseen circumstances. We appreciate your patience and will keep you updated via email/Whatsapp.
